Customer Success Manager

Permanent employee, Full-time · Esbjerg

Job description
We're looking for a Customer Success Manager (CSM) ready to accelerate the green transition by applying artificial intelligence and simulation technology to the construction
and operation of wind energy projects.

Shoreline’s mission is to build deep partnerships with our customers in renewable energy; developing products around our intelligent simulation technology that help them solve their biggest problems. Our extensive industry domain knowledge and our unique technology enables our customers to gain valuable operational insight and predictability.
What you will do
As a CSM, you will manage a portfolio of strategic customers. You will be responsible for developing a successful and positive customer experience starting with a successful onboarding all the way through to adoption, renewals, and expansion cross-sells/upsells.

Furthermore, you will be responsible for building a long-lasting relationship through strong knowledge of the customer’s business needs. In addition to dealing with customers, you will work with different departments in Shoreline to ensure the customer needs are being heard and met.


  •  Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty for long-term growth
  • Have a strong understanding of Shorelines products in order to know how to best support the customers to reach their business needs
  • Meet retention, renewal and upsell goals
  • Know your customer well in order to identify if opportunities or threads
  • Provide insights about industry trends based on customers’ input
  • Take ownership of the customer portfolio and develop it to the highest level
  • Flexibility to travel when necessary.
  • Represent Shoreline at the highest level

Who you are
You have a growth mindset and will have a joint responsibility with the rest of the Product Development teams for the end product delivered to our customers worldwide. You will share the responsibility for Shoreline’s growth.
You’re a team player who is passionate about building products that automate and simplify the complex nature of designing and executing wind projects.

You're driven by working on something that has an impact on the green transition, and the safe and efficient adaptation of renewable energy around the world. You enjoy a dynamic every day and would like to be part of a growing team.
You must thrive in developing long-lasting relationships with the customers and helping them take full advantage of the functionalities of Shoreline solutions. You need to be able to commute to the office in Esbjerg in occasion.


  • Experience with renewable energy
  • 3 – 5 years of experience in Key Account Management.
  • SaaS experience.
  • Deep understanding of customers’ concerns and thoughts regarding the use of
    products, and the ability to troubleshoot as needed
  • High level of English both written and spoken is a requirement, and additional
    European language skill is an advantage
  • SaaS experience is nice to have.

Personal skills

  • Planning and time management skills
  • Focus on quality and detailed-oriented
  • You are positive and flexible to changes as this is a must for success in Shoreline
  • Exceptional ability to communicate and foster positive business relationships
  • Problem-solving
  • Expectation management
  • Analytical thinking
What we offer
  • The opportunity to become a member of a fast-growing and venture-backed company with tremendous global potential, where your contribution will make a significant difference
  • An international work environment, with a team of knowledgeable and dedicated people that together create amazing services and software for our customers
  • A work environment focused on empowerment, happiness, autonomy, and results
  • A position where you are welcome and encouraged to provide feedback to help
    shape our platform and product
  • A “work hard - play hard - and go home” mentality.
  • Remuneration package is matching your qualifications and market conditions
  • Company lunch program
  • Team buildings and the possibility for external training and conference attendance
    to keep your mind fresh and innovative.
Additional information
  • Keep your customers updated on new features and the road map
  • Conduct extensive follow-up sessions with customers to track satisfaction and
    uncover sales opportunities
  • Responsible for customer communication and conflict resolution
  • Help drive customer references and case studies alongside Marketing
  • Serve as the voice of the customer internally by providing customer feedback to
    Product, Commercial and Engineering
  • Work in close collaboration with Commercial and Product teams to ensure continuous improvements to the customer and user experience
  • Identify customer challenges and provide solutions
  • Prepare and deliver presentations to customers at the highest level of management
  • Optimize existing processes within the company
  • Actively enhance all Customer Success initiatives.
Contact information
If you would like to know more about the position, please reach out to Team Lead,
Customer Success Yenni Munk Andersen at

We are working purposefully to find the right candidate for this position and job interviews are held on an ongoing basis, so please do not hesitate to apply for the position.
About us
Shoreline is a globally-recognized, venture-backed enterprise SaaS company providing a next-generation asset development and management platform serving the renewable energy industry.

Shoreline’s mission is to build deep partnerships with our customers in renewable energy and develop products that utilize intelligent simulation technology to help them streamline operations and resources.

Our users represent all major sectors among leading global offshore wind energy companies and include project developers, analysts, operations planners, site managers, installation leads and management, OEMs, technology providers, and consultants.

Our extensive industry knowledge, groundbreaking simulation and optimization technology, and data platform enable our customers to accurately predict operational scenarios and generate actionable insights throughout all phases of the renewable energy lifecycle.
We are looking forward to hearing from you!
Thank you for your interest in Shoreline. Please fill out the following short form. Should you have difficulties with the upload of your data, please send an email to ​

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