Out of hours support - Part time position

Working Student, Part-time · Esbjerg

Job description
Shoreline’s mission is to build deep partnerships with our customers in renewable energy; developing products around our intelligent simulation technology that help them solve their biggest problems. Our extensive industry domain knowledge and our unique technology enables our customers to gain valuable operational insight and predictability.

Join our Customer Success team in the role of Customer Support – Student Worker. In this role, you will help our customers outside office hours, weekends, and public holidays. The role has an Out-Of-Office hours
on duty, spanning from 16:00 in the afternoon to 08:00 in the morning during weekdays, 24 hours during weekends and public holidays.
What you will do
  • Respond to incoming support tickets within a timeframe
  • Deliver first-line support to customers
  • Troubleshoot technical issues to define root cause, escalate to 2nd line, if need be, and resolve
  • Generate bug/problem tickets to engineers
  • Follow-up customers to make sure their issue has been resolved.
  • Collaborate across teams to ensure issues are resolved
Who you are
  • Completed your bachelor’s degree and started your masters within assets management, energy or similar
  • Experience of technical support and/or customer service role desired, but not mandatory
  • Excellent customer service skills - have the ability to be empathetic, compassionate, responsive and resourceful
  • Strong problem-solving skills - you are able to evaluate, troubleshoot and follow-up on customer issues
  • Team player - know when to escalate and work with other departments to solve a customer issue
  • You are passionate about customer success and satisfaction. Always looking to delight our customers and ensure they get the most successful outcome.
  • You are fluent in English, both verbally and writing. It is a plus to have other language skills.
  • Strong general computer skills are a must, and preferably SaaS (Software-as-a-service) understanding is a plus
What we offer
  • The opportunity to become a member of a fast-growing company with a huge global potential, where your contribution will make a significant difference
  • A work environment focused on empowerment, happiness, autonomy, and results
  • An international work environment, with a team of knowledgeable and dedicated people that together create amazing services and software for our customers
Additional information

Remote status: Fully remote 

Contact information

If you would like to know more about the position, please reach out to the Team Lead, Customer Success Yenni Munk Andersen e-mail: andersen@shoreline.no 

We are working purposefully to find the right candidate for this position
, and job interviews are held on an ongoing basis, so please do not hesitate to apply for the position.

About us
Shoreline is a globally-recognized, venture-backed enterprise SaaS company providing a next-generation asset development and management platform serving the renewable energy industry.

Shoreline’s mission is to build deep partnerships with our customers in renewable energy and develop products that utilize intelligent simulation technology to help them streamline operations and resources.

Our users represent all major sectors among leading global offshore wind energy companies and include project developers, analysts, operations planners, site managers, installation leads and management, OEMs, technology providers, and consultants.

Our extensive industry knowledge, groundbreaking simulation and optimization technology, and data platform enable our customers to accurately predict operational scenarios and generate actionable insights throughout all phases of the renewable energy lifecycle.
We are looking forward to hearing from you!
Thank you for your interest in Shoreline. Please fill out the following short form. Should you have difficulties with the upload of your data, please send an email to ​info@shoreline.no.

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