• Respond to incoming support tickets within a timeframe
• Deliver first-line support to customers
• Troubleshoot technical issues to define root cause, escalate to 2nd line, if need be, and resolve
• Generate bug/problem tickets to engineers
• Follow-up customers to make sure their issue has been resolved.

• Collaborate across teams to ensure issues are resolved

• Completed your bachelor’s degree and started your masters within assets management, energy or similar
• Experience of technical support and/or customer service role desired, but not mandatory
• Excellent customer service skills - have the ability to be empathetic, compassionate, responsive and resourceful
• Strong problem-solving skills - you are able to evaluate, troubleshoot and follow-up on customer issues
• Team player - know when to escalate and work with other departments to solve a customer issue
• You are passionate about customer success and satisfaction. Always looking to delight our customers and ensure they get the most successful outcome.
• You are fluent in English, both verbally and writing. It is a plus to have other language skills.
• Strong general computer skills are a must, and preferably SaaS (Software-as-a-service) understanding is a plus

• The opportunity to become a member of a fast-growing company with a huge global potential, where your contribution will make a significant difference
• A work environment focused on empowerment, happiness, autonomy, and results
• An international work environment, with a team of knowledgeable and dedicated people that together create amazing services and software for our customers

Remote status: Fully remote 

If you would like to know more about the position, please reach out to the Team Lead, Customer Success Yenni Munk Andersen e-mail: andersen@shoreline.no 

We are working purposefully to find the right candidate for this position, and job interviews are held on an ongoing basis, so please do not hesitate to apply for the position.